1. Acceptance of Terms

By accessing or using the Dilivygo platform, website, and mobile applications (collectively, the “Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Dilivygo provides an online platform that connects customers with local restaurants and food vendors for ordering and delivery services. We facilitate the ordering process but the food is prepared by independent vendors.

3. User Accounts

To use certain features of the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account and to keep it up to date.

4. Orders & Payments

When you place an order, you agree to pay the listed price for the items, applicable delivery fees, service fees, and any taxes. Prices are set by the vendors and may change without notice. All payments are processed securely through our third-party payment provider.

Refunds are handled on a case-by-case basis. If there is an issue with your order, please contact our support team for assistance.

5. Delivery

Estimated delivery times are approximate and may vary due to factors such as order volume, weather, traffic, and vendor preparation time. Dilivygo is not liable for delays outside of our reasonable control.

6. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Interfere with or disrupt the Service or servers
• Impersonate any person or entity
• Submit false or misleading information
• Harass or abuse delivery riders, vendors, or other users

7. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on the Service are owned by Dilivygo or its licensors. You may not reproduce, distribute, or create derivative works without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Dilivygo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service, including but not limited to food quality issues, delivery delays, or loss of data.

9. Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, including for violation of these Terms. Upon termination, your right to use the Service will immediately cease.

10. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

11. Contact

If you have any questions about these Terms of Service, please contact us through the support options available on the platform.