1. Introduction

Dilivygo (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile applications.

2. Information We Collect

Personal Information

When you create an account or place an order, we may collect:

• Name and contact details (phone number, email address)
• Delivery addresses
• Payment information (processed securely by our payment provider)
• Order history and preferences

Automatically Collected Information

We may automatically collect:

• Device information (type, operating system, browser)
• IP address and approximate location
• Usage data (pages visited, features used, timestamps)
• Precise location data (with your consent, for delivery purposes)

3. How We Use Your Information

We use the collected information to:

• Process and deliver your orders
• Create and manage your account
• Communicate with you about orders and updates
• Improve our services and user experience
• Provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Vendors — your name, delivery address, and order details so they can prepare and fulfill your order
• Delivery riders — your name, delivery address, and phone number so they can complete the delivery
• Payment processors — payment details to process transactions securely
• Service providers — trusted third parties that help us operate the platform (hosting, analytics, notifications)

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain data as required by law or for legitimate business purposes such as dispute resolution and fraud prevention.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time

To exercise any of these rights, please contact us through the support options available on the platform.

8. Cookies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyse platform usage. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the platform. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.

10. Contact

If you have any questions or concerns about this Privacy Policy, please contact us through the support options available on the platform.